Our P&C Association engaged the services of Canteen & Tuckshop Management Consultants earlier this year. The P&C Executives were very concerned with the financial performance of the tuckshop as it had traded at a significant loss the previous calendar year.
We knew we needed to conduct a thorough a review of our tuckshop operation however as busy working parents we didn’t have the time or expertise to do so ourselves. We engaged Jocelyn after looking at a few different options and although Jocelyn certainly wasn’t the cheapest we thought she offered a more comprehensive review. We are very happy with the report, information, support and assistance that Jocelyn has given us.
We are slowly working through the recommendations from the review and are confident once we have completed all the changes that we will have a very successful tuckshop.
We would recommend any P&C engaging Jocelyn should you feel that your tuckshop operations need a review.
Primary school name withheld but available on request
June 22nd 2018
MacGregor State School
The ability to immediately identify areas of improvement for our tuckshop operation, and categorising them into order of priorities are what Jocelyn Ashcroft brings to the table as our Tuckshop Operations Consultant. Read More
Strathpine West State School
Thank you for the wonderful suggestions to help improve our tuckshop. The documentation you gave us has proven helpful in identifying wastage and also to assist new volunteers to provide a standardised serving for products we sell.
The training you gave our Convenor has also helped us to identify the red, orange and green foods quickly and accurately. Our executive and principle have been impressed with the comprehensive written report and training given to us along with the exciting menu options we are introducing into our new tuckshop.
Nadine Neuendorff, P&C Secretary, Strathpine West State School.
Caloundra State Primary School
In February 2012 Caloundra State Primary School P&C Association engaged Jocelyn Ashcroft - Tuckshop Consultants to review our Tuckshop operations.
We would like to take this opportunity to thank you for your tremendous support during our recent restructuring of Lunch on Lighthouse Tuckshop. Your initial comprehensive review enabled us to identify which areas we needed to focus on. When our convenor resigned you guided us through the recruitment and induction of a new convenor.
Kawungan State School
When the revenue of our tuckshop dropped dramatically after the appointment of new staff and the introduction of the Smart Choices menu, our P&C did not know how to go about turning this situation around. As busy working parents with no retail experience the task was too daunting for us to undertake ourselves. Jocelyn travelled to our school spending time....
St Lukes Anglican
Can I firstly just say thank you for bringing your expertise in the area of School Canteens to our school.
I was personally of the opinion that the canteen was an area of the school that would almost self manage with the right convener, "was I wrong".
After having you here for two days I have a new-found wealth of knowledge that allows me to understand our schools obligations with regards to Food Safety, WHS, engaging ...
Broadbeach State School
In 2011, we had a totally new P&C and as we were all learning our roles, we found that with all the other areas we focused on (fundraising etc), our tuckshop was plodding along without any real direction.
In 2012, it was time to focus on the business of tuckshop/uniform. We employed Jocelyn to come and assess the business and we were very impressed with her detailed report and communication.
With Jocelyn’s report, we are able to go through areas that we weren’t even aware of eg: H&S, food costings, tuckshop guidelines etc.
We would recommend Jocelyn to any P&C that needs some very much needed advice.
Broadbeach State School P&C - President 2012
McDowall State School
In 2011 our P&C committed to improving our business practices across the board. During our assessment period we found some major failings in the processes and procedures that would ensure a safe, attractive and profitable tuckshop. Though our organisation has many highly skilled volunteers, the extent and seriousness of some of these failings, balanced against the long servitude of our staff member, placed our organisation in an extremely volatile situation and we needed expert assistance.
Slacks Creek State School
This year we carried out a review of our tuckshop through Tuckshop and Canteen Management Consultants. We found Jocelyn to be very friendly and extremely helpful to work with. Her report was very extensive and the tools she supplied us with most beneficial in our tuckshop moving forward. She has helped us in every aspect of running a successful tuckshop – to which we are most grateful.
Stretton State College
In July 2011, Stretton State College was asked by our Parents and Citizens’ Association to take over the operations of both our Primary and Secondary Canteens. Whilst we were excited at this opportunity, we really had a daunting job on our hands. There were some issues we had to deal with and the canteen sales were relatively low, even though we are a school of 1700. This is where Jocelyn was our "knight in shining armour".
Burnside State School
Burnside State School P&C decided to use the services of Jocelyn Ashcroft (Tuckshop and Canteen Management Consultants) to help implement procedures and processes that had not yet been initialised.
The Executive team found the written quote to be very set out and detailed. It wasn’t a unanimous decision at first, as some members were concerned about the price. After considering the information over the next month and breaking it down into sections of what we were actually going to acquire, it was soon very clear to everyone that Jocelyn’s price was justified.
Crescent Lagoon State School
Crescent Lagoon State School P&C started 2011 with an entire new Executive. Although new to our roles, we identified that our tuckshop was in need of an upgrade to comply with standards. Problem areas such as menu quality, hygiene standards, recruitment and education of volunteers and an effective system of costing our menu were some of the areas we targeted. We had the added complication of having to hire a new convenor as well. The difficulty was who would interpret the standards and then introduce them. Parents of the P&C are often involved in many activities already and time is something no-one seems to have enough of.
Glenvale State School
I was lucky enough to attend a workshop that you presented at & knew immediately that you could help at our Tuckshop. I had got to a stage where I didn’t know where to turn to get more Profit from the Tuckshop or make it more exciting for the kids. The Tuckshop is now moving in the right direction again & the children love the new ideas that we are implementing. I would just like to thank you very much for your knowledge, skills, patience, understanding, consideration & warmth that you showed us during your visit. We can only improve from here with all the thought & ideas that you have given us. THANK YOU
Alligator Creek State School
Having been President of the Alligator Creek State School P&C (Mackay region) since 2008, we made a conscious decision in our 2010 annual plan and associated budget to review the operations of our tuckshop. We knew from our balance sheets that the tuckshop had run at a loss for some years and that we were not compliant with Education Queensland’s Smart Choices tuckshop practices. Our goals of the tuckshop review were therefore twofold:
1. To turn the annual tuckshop loss into an acceptable profit.
2. To increase the compliance against Smart Choices tuckshop practices to ensure our 460+ school children have access to healthy foods and drinks.
We were pleased to be advised of the services of Jocelyn Ashcroft from Tuckshop and Canteen Management Consultants. After the P&C Executives met with Jocelyn to discuss our goals and objectives, she completed the 2-day review onsite in August 2010 by incorporating existing tuckshop staff and several P&C Executives before receiving her comprehensive and reader friendly 21-page report, including operational models. We are proud to report that after implementation of Jocelyn's suggestions, our tuckshop recorded a profit in term 4, 2010.
North Rockhampton State High School
We have had a number of long term issues relating to the tuck shop at the school. The school has approximately one thousand students as well as a large number of staff. Previous executives had spent a number of years working on problematic and wide ranging issues. Under my leadership the new executive also spent close on a year with the same issues. We were not making significant progress. We were advised that Jocelyn Ashcroft at Tuckshop and Canteen Management Consultants should be considered.
She was professional throughout the whole process. Her experience was made evident in that within a short time she was asking all the right questions. Following her on site visit she was able to, not only provide the executive with an analysis of the root cause of the core issues, she also provided a step by step way forward. This was followed by training of the executive and staff to allow the reforms to start to be rolled out.
Bulimba State School P&C
The service that Jocelyn provides was recommended to the Bulimba State School P&C by EQ. In essence the service is both comprehensive and supportive. The service commenced with meetings with the main stakeholders of the service (i.e. P&C Tuckshop subcommittee, P&C Executive, Convenor, Principal, and several teachers, students and parents) to establish an understanding of the complex and interrelated issues that had contributed to the service being unprofitable and unappealing for an extended period of time. A significant amount of time (3 days) was also spent observing the tuckshop operation, reviewing the financial systems, policy and procedures manual....
Clover Hill State School
Our school made the decision 12 months ago to bring in Jocelyn and her skills after she was recommended by another school, THANK GOD WE DID, we have gone in 12 months from a tuckshop that was just covering its costs to one now making money and with 2 paid full time staff members and 1 casual, we have grown that much.
Coomera State School
We had Jocelyn come into our tuck shop and do a review of our business. We found her to be a very professional and knowledgeable of all aspects of tuck shop operations.
When we got our report through we found it to be comprehensive and very helpful, as included in the report were solutions to the problems we were facing.
Stretton State College P&C
Jocelyn Ashcroft has recently completed an audit of both our Junior and High School Canteens. Been a relatively new Prep-12 school we have struggled to find our feet with the operation of our canteens. Jocelyn has provided excellent support and reference materials for our Canteens.
Jocelyn is a very approachable and professional person who has vast experience in school Canteens. The assistance and report that she provides was very concise and invaluable for the growth and success of our Canteens.
Tingalpa State School
“Jocelyn Ashcroft has provided us with an excellent service which is tailored to the requirements of our organisation. She facilitated in a way which allowed our Tuckshop Convenor to interact, while learning skills and knowledge which can be applied to her individual role. We would not hesitate to recommend Jocelyn Ashcroft for her Tuckshop Auditing services.”
Wellington Point State School P&C
Our school tuckshop was closed because of the lack of volunteers. We engaged Jocelyn Ashcroft to assist us to open the tuckshop utilising the correct EQ procedures, smart choices menu and employing a paid convenor. Jocelyn was an important part of the interview panel and also the induction process. The tuckshop opened 3 days a week with a paid convenor and numerous volunteers to assist. It is running at a profit and it also caters for various events such as walk a thons, fetes, staff meetings and other various school events.
White Hills State College
“We greatly value Jocelyn‟s input. Each semester we get her out for a visit to „audit‟ our operations. Her breadth of knowledge of school canteens, honesty of approach and ability to make suitable introductions have been a terrific asset to the Whites Hill canteen.”